Stop Phone Tag: Put Patient Communication in Motion

Is your front desk still chasing callbacks? Phone tag is costing you more than minutes. Missed calls create delays, duplicated work, and frustrated clients. Even when you reach someone, you’re often trading voicemails instead of getting answers. Meanwhile, clients expect the same convenience they get everywhere else: quick, simple, timely digital conversations.

Give Clients What They’re Asking For

Recent data shows 78% of consumers wish they could text a business. At AutoRemind, we built that wish into reality for dental, healthcare and veterinary practices. Two-Way Texting is a great way to communicate with clients as it removes friction: clients get the convenience they expect, and your team gets clarity, context, and a communication record that keeps everyone aligned.

What Sets AutoRemind Two-Way Texting Apart is our ability to connect it to your website, your practice management system, and your team’s workflow so every touchpoint is seamless.

• ●‎ ‎ Encourage clients to start text dialogs straight from your website instead of traditional “Call us” (no phone tag, no hold music). This means that your ’Text us’ prompt should be much more prominent and visible than ‘Call us’.


• ●‎ ‎ Share secure links to forms, educational content, pre-visit instructions, or payments.


• ●‎ ‎ Send and receive pictures for administrative or clinical coordination.


• ●‎ ‎ Use pre-set templates for speed or free text for personalization.


• ●‎ ‎ Add a touch of personality with emojis, when appropriate.

See It in Action like JD Dental from Manchester, NH

At JD Dental, clients launch a text conversation directly from the practice website where ’Text us’ is prominently displayed on the front page.

. No missed calls - just instant connection that keeps appointments moving and clients informed. The impact is tangible: faster administrative workflows, a calmer front desk, and happier clients.

Two-Way Texting works across devices for both clients and staff. It handles everything from quick questions to insurance follow-ups, pre-op reminders, and post-visit instructions without pulling your team away from people in the office. Because messages are captured in your workflow (not scattered across personal phones), your staff can triage, tag, and resolve issues with confidence. Your practice gets

• ●‎ ‎ Time back:‎ ‎ fewer callbacks and shorter task cycles


• ●‎ ‎ Less interruption:‎ ‎ quieter phone lines, more focus


• ●‎ ‎ Happier clients:‎ ‎ clear answers in the channel they prefer plus an opportunity to communicate with you at their convenience


• ●‎ ‎ Cleaner operations:‎ ‎ conversations organized by topic and attached to the right record

Get Off the Phone!

Many practices still prompt a call, or even ask clients to fax them (forgetting that most of us have not had FAX access for years), creating more follow-up work for staff. In some cases, practices have online scheduling options but those are often complicated because they require practice staff approvals. Texting does the opposite: it simplifies the workload and lets teams complete follow-ups on their own time. Your practice stands out by offering the simplicity of a text because convenience isn’t a luxury anymore; it’s the expectation.